TERMS OF USE OF THE WEBSITE AND PUBLIC OFFER AGREEMENT

PLEASE READ THESE RULES AND TERMS OF USE OF THE YAMOYA WEBSITE (https://yamoya.com.ua/) CAREFULLY BEFORE USING THE SITE. BY USING THE WEBSITE, YOU AGREE TO COMPLY WITH THESE RULES AND TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY STOP USING THE SITE. ADDITIONALLY, BY USING THE WEBSITE, YOU CONFIRM THAT YOU ARE OF LEGAL AGE OR HAVE OBTAINED PARENTAL/LEGAL GUARDIAN CONSENT. IF NOT, YOU ARE NOT ALLOWED TO USE THE SITE. YOU ALSO CONFIRM THAT YOU HAVE READ AND UNDERSTOOD ALL PROVISIONS OF THIS AGREEMENT.

THESE RULES AND TERMS MAY BE PERIODICALLY UPDATED OR AMENDED (WITHOUT PRIOR NOTICE), PARTICULARLY IN CASE OF CHANGES IN LEGAL REQUIREMENTS. CHANGES TAKE EFFECT UPON PUBLICATION ON THE WEBSITE. IN CASE OF SIGNIFICANT CHANGES, A NOTICE WILL BE POSTED INDICATING THE EFFECTIVE DATE. YAMOYA RESERVES THE RIGHT TO EDIT THESE TERMS.

PUBLIC OFFER AGREEMENT

Under this Agreement, the Seller – Individual Entrepreneur (FOP) Bilobrovenko Viktoriia Anatoliivna – and any individual, legal entity, or FOP – the Buyer, who accepts the terms of this offer, enter into a purchase and sale agreement for the goods listed in the respective section on the website https://yamoya.com.ua/.

By purchasing goods listed on the website, the Buyer automatically agrees to the terms of this Agreement.

TERMS AND DEFINITIONS

  • Public Offer Agreement – a public offer posted at https://yamoya.com.ua/dohovir-oferty/, binding on the Seller.

  • Website – the internet address https://yamoya.com.ua/.

  • Acceptance – placing an order on the website (adding to cart and clicking “Place Order”).

  • Goods – any products sold via the website.

  • Buyer – an individual/legal entity or FOP who placed the order.

  • Recipient – either the Buyer or another person designated by them.

  • Seller – FOP Bilobrovenko Viktoriia Anatoliivna.

  • Order – a request for goods submitted via the website, e‑mail, phone, or other communication methods.

  • Legislation – the norms of Ukrainian and international law.

  • Significant Defect – a defect that makes the product unusable.

  • Delivery Company – the courier service delivering the goods.

GENERAL PROVISIONS

1.1. The Agreement is concluded by clicking the “Place Order” button on the website.
1.2. According to Articles 633, 641 of the Civil Code of Ukraine, the terms are the same for all.
1.3. The Agreement is effective from the moment the order is confirmed by the Seller (via call, SMS, e‑mail, or Instagram message) until full payment and receipt of goods.
1.4. Relations are governed by Ukrainian law.
1.5. The Buyer confirms that the terms are clear and agrees to them.

REGISTRATION ON THE WEBSITE

2.1. Registration may be required to place an order.
2.2. The Buyer must provide accurate information.
2.3. Login and password are the Buyer’s responsibility.
2.4. The Seller is not responsible for false information provided by the Buyer.

SUBJECT OF THE AGREEMENT

3.1. The Seller agrees to sell, and the Buyer agrees to purchase and pay for the goods.
3.2. The Seller guarantees that the goods are free from encumbrances.
3.3. The Agreement is concluded voluntarily.
3.4. The Seller has all necessary permits to conduct business.

RIGHTS AND OBLIGATIONS OF THE SELLER

4.1. The Seller:

  • fulfills orders upon payment,

  • delivers goods according to the description,

  • checks quantities before shipping,

  • informs about additional fees.

4.2. The Seller has the right to:

  • transfer rights to third parties,

  • suspend services in case of violations,

  • refuse sale without explanation,

  • amend the terms of the Agreement with publication on the website.

RIGHTS AND OBLIGATIONS OF THE BUYER

5.1. The Buyer must:

  • pay for and receive the order on time,

  • review information about the goods,

  • check package integrity upon receipt.

5.2. The Buyer has the right to:

  • place orders on the website,

  • demand compliance with the Agreement,

  • receive information about additional fees.

ORDERING PROCEDURE

6.1. Orders can be placed via the website, e‑mail, phone, Instagram message, or other means.
6.2. Order processing time is up to 2 business days (excluding weekends/holidays).
6.3. If goods are unavailable, the order is canceled and the Buyer notified.
6.4. By ordering, you agree to provide batch code and expiration date information.
6.5. The Buyer is responsible for inaccurate data.

PRICE AND PAYMENT TERMS

7.1. Prices are set by the Seller and may change.
7.2. The Seller may provide discounts and bonuses.
7.3. In case of a pricing error, the Buyer confirms the corrected price or the order is canceled.
7.4. Price = goods cost + discounts/bonuses.
7.5. Payment methods:

  • bank transfer (within 3 days),

  • cash on delivery,

  • bank cards,

  • other methods by agreement.
    7.6. Fees (courier/bank/issuer) are added to the total and are not the Seller’s responsibility.
    7.7. The Seller has informed about possible fees during ordering.

DELIVERY TERMS

8.1. Delivery via "Nova Poshta" at a branch or courier.
8.2. The Buyer agrees with the carrier’s rules.
8.3. Goods are handed to the recipient or third party.
8.4. Receipt confirmed by signature or electronic status.
8.5. If the recipient is absent, goods are returned.
8.6. Delivery cost borne by the Buyer (unless free as per terms).
8.7. Seller reimburses delivery only under promotions.
8.8. Delivery area – Ukraine (excluding Crimea and temporarily occupied territories).
8.9. Transfer is complete upon receipt by the recipient.
8.10. Delivery is a separate service of the carrier.

RETURN POLICY

9.1. Under the Law “On Consumer Rights Protection”, the Buyer may exchange goods of proper quality within 14 days.
9.2. Non-exchangeable items include:

  • goods that lost appearance,

  • goods listed as non-returnable under CMU Resolution No. 172,

  • perfumes, cosmetics, and other legally restricted items.
    9.3. Returns are carried out according to the “Exchange and Returns” section on the website.
    9.4. Defects must be reported within 1 day.
    9.5. Non-compliance with conditions implies goods are accepted in proper condition.

LIABILITY AND DISPUTES

10.1. Parties are liable for violations. The Seller is not responsible for:

  • indirect or punitive damages,

  • banking/payment system failures,

  • carrier delays,

  • website unavailability,

  • non-compliance with manufacturer instructions,

  • improper use of goods.
    10.2. Disputes are resolved by negotiation (7 days); debts – without claims.
    10.3. If unresolved – submitted to court.
    10.4. Invalidity of any clause does not invalidate the entire agreement.
    10.5. All actions using login/password are the responsibility of the Buyer.

FORCE MAJEURE

11.1. Parties are exempt from liability for force majeure (natural disasters, war, strikes, etc.).
11.2. Written notice and evidence must be provided within 30 days.
11.3. Obligation deadlines are suspended during force majeure.
11.4. If force majeure lasts more than 3 months, the Agreement may be terminated.

PRIVACY POLICY

12.1. Personal data is collected only for order fulfillment and notifications.
12.2. By registering or agreeing to the terms, you consent to personal data processing (storage, limited transfer).
12.3. You may unsubscribe from mailings via e‑mail or form.
12.4. The Seller is not responsible for false information provided by the user.

COOKIES

13.1. The website uses cookies – small files stored in your browser.
13.2. Cookies allow saving settings, measuring traffic, and enhancing security.
13.3. Cookies do not contain personal data. You can disable them, but this may affect site functionality.

ADDITIONAL TERMS

14.1. The website may be temporarily unavailable due to technical work.
14.2. Product images are illustrations and may differ from actual appearance.
14.3. Product descriptions may contain inaccuracies – contact the Seller for clarification.